Kooee papercraft logo 9ec4e6d18811875c5e918d5ca35b9f7ad775a157a0ff7fc93c57a8b36b73a882

Kooee Papercraft Privacy Policy

This Agreement was last modified on May 22, 2018.

The following Privacy policy governs the manner in which Kooee Papercraft collects, uses, maintains and discloses information collected from users (each, a "User") of the www.kooeepapercraft.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Kooee Papercraft.

What kind of information do we store on you

We only store information about you in order to fulfill the purchases you make.

Adding products to your cart

We use a session cookie (a file stored on your computer that is deleted once you close your browser) to keep track of what you have added to your cart.

  • Which products you have added - In order to send you your purchases
  • Preferred shipping method - In order to estimate your shipping cost
  • Coupons used - to apply discounts and track coupon usage

During checkout

  • Name - To personalise you invoice, and for legal reasons with online purchases
  • Phone number (Optional) - in case we have trouble with your order
  • Email address - To send you invoices, any downloadable products you purchase, and updates on your order progress (eg: when you order is delivered)
  • Billing Address - Needed for legal reasons with online purchases
  • Delivery details (Only required for physical goods) - In order to send you your purchases
  • Which products you are purchasing - In order to send you your purchases
  • Coupons used - to apply discounts and track coupon usage
  • Whether payment was successful - See the payment details section below for more details on how we DO NOT store your payment details

When we deliver your goods

  • Delivery tracking code - If the courier provides the ability to track your delivery online, we store the code so that we can email it to you, and for future reference in case there is a problem with the delivery.

If you request a refund

  • The date, time and reason for the refund - To improve our own quality assurance processes
  • Whether the payment was successfully reversed - See the payment details section below for more details on how we DO NOT store your payment details

When you download your digital purchases

  • The date and time you download - To ensure our customers access their purchases.

What information do we send to third parties

Payment details

We NEVER store your payment details. We use a payment provider called Stripe (https://stripe.com/au) to handle all credit card purchases and PayPal (https://www.paypal.com) for paypal purchases. When you make a purchase, our servers securely handover your credit card details, name and billing address to Stripe who handle processing the payment with your bank. We take extra care to make sure your credit card details are NEVER stored on our servers and are not sent to any other third parties.

Delivery information

We generally use Australia Post (https://auspost.com.au/) for our deliveries, however we may use other couriers if they are deemed more appropriate. We only include information on packages that are required for delivery, ie: your name and delivery details address and any delivery note you have requested to be added.

Mailing List

We use an email provider MailChimp (https://mailchimp.com/) to send our newsletter. When you sign up to our newsletter mailing list, we send your name and email address to MailChimp to be stored. We also tell MailChimp whether you have made any purchases with us, and how much money you have spent. This lets us send different emails to our frequent shoppers vs users who have never made a purchase. You can unsubscribe from our mailing list at any time.

Browsing activity

Logging

We log every page visit and form submission on our site for 7 days. This helps us track down any issues that occur with the site. We store this log by sending it to the third party logging service PaperTrail (https://papertrailapp.com/). The log includes what browser and device you use, what country you are visiting from and what your IP address is.

Errors

If you visit a page or submit a form and it results in an error, we use 2 services Rollbar (https://rollbar.com/) and NewRelic (https://newrelic.com/) to help us track and fix those errors. We include information about what device you were using and what your IP address was, when we send the error details to those third parties.

Analytics

Finally, we send your browsing details to Google Analytics (https://google.com). This helps us with our marketing efforts. Google uses a cookie (a file stored on your computer) so that it can see how many times you visit the Site. We DO NOT send your name, address or any other personally identifiable information to Google. Google Analytics uses anonymous browser data to tell us things like "what browsers visit the Site", "what pages are the most popular" and "how long do people spend looking at our products".

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to this privacy policy

Kooee Papercraft has the discreation to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Kooee Papercraft
www.kooeepapercraft.com
[email protected]